The brainchild of Francine Zana, Exclusive Hospitality Concepts (EHC) was created to cater for the hospitality interests of establishments and privately owed homes. These institutions do not necessarily have the resources of major hotel groups but aim to achieve high standards and operations. The hospitality industry is vociferous regarding the fact that it is attitude that determines ability and that the technical aspects can be taught to the person who is willing to learn and grow. EHC aims to work with hotels and home owners who believe in this thought process and train their staff to meet the required standards. Simply defined, hospitality is the provision of shelter, food and beverage to a guest. It is the way in which these basic needs are provided that sets the difference between what makes a guest’s experience ordinary and exceptional.
About Francine
Francine Zana – Owner With over 15 years experience in the hospitality industry, Francine Zana encompasses service skills ranging from Food & Beverage, Event Planning & Management, Hotel Operations with a specialisation in guest relations and housekeeping. Her long list of clients include some of the biggest groups in the industry, such as: The Log Collection, City Lodge and Mantis Collection Groups. Francine began her career as a room attendant at The City Lodge Group and worked her way up to Operations Duty Manager at The Log Group within a period of 3 years. Her buoyant personality and meticulous attention to detail came to the fore when she was approached by Multi-Award winning No 5 Boutique Art Hotel, formally known as Shamwari Townhouse. Francine has consulted for other Mantis properties and numerous private home owners with regard to Housekeeping and service orientation. Her never-say-die attitude is proof that through hard work and dedication, anything is possible. Mrs Zana is a current holder of a National Lilizela Tourism Minister’s Award 2017, which was awarded to her by the Ministry of Tourism for her contribution to the tourism industry. Recently she partnered with Old Mutual and a litany of other stakeholders in the Nelson Mandela Bay to host the 2nd national gala dinner called Celebrating Women in Hospitality, to honour women within the city who work in the sector as housekeepers and various other capacities for their immeasurable contribution to tourism in the city. The event attracted media coverage for it’s creative structure.
